WJHTI Terms and Conditions
WJHTI Terms and Conditions Effective Date: May 12, 2026 Last Updated: May 12, 2026 1. Introduction Welcome to WJHTI (“WJHTI”, “the Platform”, “we”, “our”, or “us”), a transportation technology platform that enables users to search, book, manage, pay for, and track transportation services through mobile applications, websites, dashboards, and related digital services. These Terms and Conditions (“Terms”) govern your access to and use of WJHTI, including the customer application, driver application, transport partner/vendor dashboards, admin interfaces, websites, booking services, payment features, notifications, content, and related features. By accessing or using WJHTI, creating an account, booking a trip, joining as a transport partner, or using any related service, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use the Platform. 2. Legal Operator WJHTI is operated by: Legal Operator: Maher bin Yasser Hadaya / ماهر بن ياسر هدايا Trading Name: WJHTI Support Email: support@wjhti-sy.com For purposes of these Terms, references to “WJHTI”, “we”, “our”, or “us” refer to the legal operator of the Platform and any authorized representatives, contractors, service providers, or affiliated operational teams acting on behalf of WJHTI. 3. Definitions For these Terms: User means any person who accesses or uses the Platform. Customer means a User who searches for, books, pays for, manages, tracks, or uses transportation services through WJHTI. Transport Partner, Vendor, or Operator means a transportation company, bus operator, fleet owner, agency, service provider, or commercial transport entity offering transportation services through the Platform. Driver means any person operating a vehicle, assisting with a trip, or supporting transportation services on behalf of a Transport Partner. Booking means a reservation, order, or purchase of a transportation service through WJHTI. Ticket means a digital or physical proof of booking, including QR codes, booking references, seat details, payment confirmations, or trip confirmations. Trip means the transportation service provided by a Transport Partner. Services means all services offered through WJHTI, including search, booking, payment handling, ticketing, QR verification, trip tracking, notifications, dashboards, operational tools, support services, and related technology features. Content means text, images, logos, software, designs, data, route information, schedules, prices, reviews, messages, and other materials available through the Platform. Coupon or Promo Code means any discount code, promotional offer, voucher, credit, referral reward, campaign discount, or similar benefit offered through WJHTI or an authorized partner. Offline Payment means a payment method completed outside an online payment gateway, including cash payment, manual collection, operator-confirmed payment, or another offline method shown at checkout. 4. Role of WJHTI WJHTI is a technology platform and booking intermediary. Unless expressly stated otherwise: 1. WJHTI does not own, operate, control, or manage buses, vehicles, fleets, stations, or transportation companies. 2. Transportation services are provided by independent Transport Partners. 3. Transport Partners are responsible for trip operation, vehicle safety, driver conduct, passenger handling, route execution, regulatory compliance, licenses, insurance, and service delivery. 4. WJHTI provides digital tools to help Customers, Drivers, and Transport Partners manage bookings, payment status, tickets, QR verification, notifications, customer support, and operational visibility. WJHTI may assist with booking support, payment status tracking, ticketing, notifications, refund coordination, dispute handling, and operational communication, but this does not make WJHTI the transportation provider unless expressly stated in writing. 5. Eligibility You may use WJHTI only if you: 1. Are at least 18 years old, or have valid permission from a parent or legal guardian. 2. Have legal capacity to enter into binding agreements. 3. Provide accurate, current, and complete information. 4. Use the Platform in compliance with applicable laws and these Terms. We may refuse, suspend, restrict, or terminate access where we believe a User is underage, unauthorized, fraudulent, abusive, or using the Platform in violation of these Terms. 6. Account Registration, Security, and Account Deletion To access certain features, you may need to create an account using your phone number, OTP verification, email address, or another authentication method. You agree to: 1. Provide accurate and complete account information. 2. Keep your login credentials and OTP codes confidential. 3. Not share your account with unauthorized persons. 4. Notify us immediately if you suspect unauthorized access. 5. Be responsible for all activity under your account unless caused by our proven fault. We may suspend or terminate accounts that are fraudulent, inactive, duplicated, abusive, or used in violation of these Terms. Customers can delete their account inside the WJHTI Customer App by going to: Customer App > More / Account > Delete Account This in-app deletion option is the primary method for Customer account deletion. You may also contact support@wjhti-sy.com for support with account deletion if you cannot access the app, need help completing the deletion process, or use a Driver, Transport Partner, business, or dashboard account. Some information may be retained after account deletion where necessary to complete transactions, process refunds, prevent fraud, resolve disputes, comply with legal, tax, accounting, regulatory, or safety obligations, enforce agreements, or protect the security and integrity of the Platform. 7. Phone Verification and OTP WJHTI may use OTP verification by SMS, phone call, WhatsApp, email, push notification, or another authentication method. You agree that: 1. OTP codes are for your personal use only. 2. You must not share OTP codes with anyone. 3. OTP delivery may depend on telecom providers and third-party services. 4. WJHTI is not responsible for delays or failures caused by telecom networks, incorrect phone numbers, device issues, user error, or third-party messaging failures. 8. Services and Bookings 8.1 Search and Route Information WJHTI may display available routes, schedules, departure times, arrival times, seat availability, prices, stations, pickup points, drop-off points, vehicle information, and Transport Partner details. Although we work to keep this information accurate, availability, schedules, prices, routes, and trip details may change due to operational, technical, regulatory, safety, weather, traffic, or Transport Partner-related reasons. 8.2 Booking Confirmation A Booking is confirmed only when: 1. The required payment status is completed or confirmed, where payment is required. 2. The Transport Partner confirms availability, where confirmation is required. 3. WJHTI issues a booking reference, ticket, QR code, or confirmation message. A pending, failed, expired, incomplete, cancelled, rejected, or unpaid transaction is not a confirmed paid Booking. For cash or offline payment bookings, the Booking may appear as pending, reserved, unpaid, or awaiting confirmation until the relevant Transport Partner, Driver, cashier, station staff, or authorized operator manually confirms payment. Unpaid or offline bookings are not treated as paid until payment is manually confirmed by the operator or authorized party. Transport Partners may refuse boarding, cancel a reservation, release a seat, or require payment before boarding if the payment has not been confirmed. 8.3 Tickets and QR Codes You may receive a digital ticket, QR code, reference number, or booking confirmation. You are responsible for: 1. Keeping your ticket accessible before boarding. 2. Presenting the correct ticket or QR code when requested. 3. Ensuring your trip details are correct. 4. Not duplicating, reselling, modifying, transferring, or fraudulently using tickets. Transport Partners may refuse boarding if the ticket is invalid, expired, duplicated, already used, unpaid, cancelled, or does not match the passenger or trip details. 9. Pricing, Fees, and Taxes Prices shown on WJHTI may include or exclude taxes, service fees, operator fees, cancellation fees, or other charges depending on the region, route, payment method, and Transport Partner policy. Before completing a Booking, you should review: 1. Route and trip details. 2. Departure and arrival points. 3. Seat selection. 4. Total price. 5. Taxes and fees. 6. Cancellation and refund terms. 7. Available payment method. Prices may change before booking confirmation. Once a Booking is confirmed, the applicable price is the price shown at checkout unless there was an obvious technical, pricing, or system error. 10. Payments and Offline Payment Handling Available payment methods are shown at checkout. At this time, WJHTI may support cash, offline payment, operator-confirmed payment, or other payment methods shown in the checkout flow. By making or selecting a payment method, you agree that: 1. Your Booking may remain unpaid, pending, reserved, or awaiting confirmation until payment is completed or manually confirmed. 2. Cash or offline payments are not treated as paid until the operator, driver, cashier, station staff, or authorized party confirms payment. 3. A payment confirmation shown inside the Platform may depend on manual entry, operator action, or system synchronization. 4. WJHTI may record payment status, booking references, transaction references, amount due, amount paid, currency, refund status, settlement status, payment method type, and related operational records. 5. WJHTI does not collect, access, or store raw payment card numbers, full card security codes, CVV codes, or equivalent card credentials. 6. Payment or confirmation failures may occur due to operator delay, manual processing errors, connectivity issues, system errors, incorrect information, or third-party service failures. WJHTI is not responsible for delays or failures in offline payment confirmation caused by Transport Partners, Drivers, station staff, cashiers, telecom providers, connectivity issues, user error, or other third parties outside WJHTI’s reasonable control. 11. Coupons, Promo Codes, and Discounts WJHTI may offer Coupons, Promo Codes, discounts, credits, referral rewards, campaign offers, or similar promotional benefits. Unless expressly stated otherwise: 1. Coupons and Promo Codes are subject to availability, eligibility, campaign rules, expiration dates, route restrictions, usage limits, minimum booking amounts, user restrictions, and other conditions displayed in the app or communicated with the offer. 2. Coupons may apply only to selected routes, Transport Partners, trip types, users, regions, time periods, or payment methods. 3. Coupons have no cash value and cannot be sold, transferred, exchanged for cash, withdrawn, or redeemed outside the Platform. 4. Only one Coupon or Promo Code may be applied per Booking unless WJHTI states otherwise. 5. Coupons may not apply to taxes, service fees, cancellation fees, operator fees, or other charges unless expressly stated. 6. If a Booking is cancelled, refunded, rejected, expired, unpaid, or changed, the Coupon may be lost, reversed, adjusted, or not reissued. 7. WJHTI may reject, cancel, revoke, suspend, or adjust Coupons if we suspect fraud, abuse, duplicate accounts, fake bookings, unauthorized use, technical error, pricing error, or violation of these Terms. 8. WJHTI may modify, suspend, or end any promotional offer at any time, subject to applicable law. 9. Transport Partners may have separate promotional rules for discounts funded or offered by them. 10. Promotional discounts may be displayed before checkout, at checkout, or in booking details, depending on the campaign setup. Using a Coupon or Promo Code does not guarantee seat availability, booking confirmation, payment confirmation, refund eligibility, or trip operation. 12. Cancellations, Refunds, and No-Shows Cancellation and refund rules may vary by Transport Partner, route, ticket type, timing, promotional offer, payment method, and whether payment was confirmed. Unless expressly stated otherwise: 1. Refund eligibility depends on the applicable Transport Partner policy. 2. Some bookings may be non-refundable. 3. Cancellation fees may apply. 4. Refunds may be returned through the available method determined by WJHTI, the Transport Partner, or applicable payment process. 5. Refund processing times may depend on Transport Partners, manual review, settlement cycles, payment confirmation status, and third-party service providers. 6. WJHTI may deduct applicable service fees where permitted by law and disclosed to the user. 7. No-shows may result in loss of the ticket value. 8. Unpaid, pending, or unconfirmed offline bookings may be cancelled or released without refund if no payment was collected. 9. Coupons or promotional discounts may not be refundable, reusable, or reissued after cancellation unless WJHTI states otherwise. WJHTI may assist in refund processing and dispute coordination but is not required to issue refunds beyond applicable law, Transport Partner policy, or WJHTI’s published refund terms. 13. Trip Changes, Delays, and Cancellations by Operators Trips may be delayed, rescheduled, modified, interrupted, or cancelled due to: 1. Traffic or road conditions. 2. Weather. 3. Vehicle issues. 4. Safety concerns. 5. Regulatory restrictions. 6. Operational decisions by Transport Partners. 7. Force majeure events. 8. Incorrect or changed schedule information provided by Transport Partners. 9. Events outside WJHTI’s reasonable control. WJHTI may notify users of changes when information is available, but we do not guarantee that every update will be timely, complete, or error-free. Transport Partners remain responsible for trip operation and passenger handling. 14. Passenger Responsibilities Customers and passengers agree to: 1. Arrive at the departure point on time. 2. Follow Transport Partner boarding rules. 3. Carry valid identification if required. 4. Present a valid ticket or QR code. 5. Pay the applicable amount where payment is due or has not been confirmed. 6. Respect drivers, staff, and other passengers. 7. Avoid unsafe, abusive, illegal, discriminatory, or disruptive behavior. 8. Follow baggage, safety, and route rules. 9. Ensure personal belongings are secure. 10. Provide accurate passenger and contact information. Transport Partners may refuse service to passengers who violate safety rules, legal requirements, ticket conditions, payment requirements, or reasonable operational instructions. 15. Baggage and Personal Items Baggage rules may vary by Transport Partner, route, ticket type, and vehicle. WJHTI is not responsible for lost, stolen, delayed, damaged, or confiscated baggage or personal items unless caused by WJHTI’s proven direct fault. Customers should contact the relevant Transport Partner for baggage claims, lost items, and station-related issues. 16. Driver and Transport Partner Responsibilities Transport Partners are solely responsible for: 1. Vehicle ownership, operation, and maintenance. 2. Driver hiring, training, supervision, and conduct. 3. Licenses, permits, insurance, and regulatory compliance. 4. Roadworthiness and safety of vehicles. 5. Trip execution and passenger handling. 6. Correct route, schedule, vehicle, seat, and pricing data provided to WJHTI. 7. Accurate payment collection and payment confirmation for offline bookings. 8. Compliance with transport, traffic, labor, consumer, tax, safety, and data protection laws. Drivers are not employees of WJHTI unless expressly stated in a separate written agreement. Transport Partners, Operators, Vendors, and Drivers may also be subject to a separate Partner/Operator Agreement, driver agreement, commercial agreement, dashboard agreement, or written service arrangement with WJHTI. 17. Partner and Vendor Access Transport Partners may receive access to dashboards, tools, reports, bookings, payment information, operational data, and administrative features. Transport Partners agree to: 1. Use dashboards only for legitimate business purposes. 2. Keep access credentials secure. 3. Not misuse passenger data. 4. Maintain accurate route, pricing, vehicle, driver, and schedule information. 5. Accurately record cash, offline, manual, collected, cancelled, refunded, and settled payment statuses. 6. Comply with applicable data protection, transport, consumer, tax, payment, and safety laws. 7. Immediately report unauthorized access, data incidents, or suspicious activity. 8. Not use the Platform to create fake bookings, manipulate prices, bypass fees, misuse coupons, or misrepresent services. Additional partner, vendor, operator, or driver agreements may apply. If there is a conflict between these Terms and a signed partner agreement, the signed partner agreement controls for that Transport Partner. 18. Location Tracking and Trip Visibility WJHTI may provide location-based features such as route discovery, pickup/drop-off assistance, trip tracking, driver location visibility, dispatch support, and operational monitoring. Location information may be approximate, delayed, unavailable, or affected by GPS, network, device, or environmental conditions. It should not be treated as a guaranteed emergency, safety, or navigation service. For Driver Apps or Transport Partner tools, location may be collected during active shifts, active trips, dispatch operations, or route monitoring, including background location where required for operational functionality and where permitted by law and device permissions. Users may disable location permissions through device settings, but certain features may not work correctly. 19. Notifications and Communications WJHTI may send service-related communications, including: 1. OTP codes. 2. Booking confirmations. 3. Payment status confirmations. 4. Offline payment reminders or confirmation notices. 5. Ticket information. 6. Trip updates. 7. Cancellation or refund notices. 8. Coupon, discount, or promotional messages where permitted. 9. Safety or operational alerts. 10. Customer support messages. 11. Account and security notices. Marketing communications will be sent only where permitted by law or with consent where required. You may opt out of marketing communications, but service-related messages may still be necessary to operate your account or bookings. 20. Acceptable Use You must not: 1. Use WJHTI for illegal, fraudulent, abusive, or harmful purposes. 2. Provide false, misleading, incomplete, or unauthorized information. 3. Attempt to access accounts, systems, dashboards, or data without permission. 4. Copy, scrape, crawl, reverse engineer, or misuse the Platform. 5. Interfere with Platform security, availability, integrity, or performance. 6. Use unauthorized or fraudulent payment methods. 7. Falsely claim to have paid for an unpaid or offline booking. 8. Create fake bookings, fake accounts, or fake reviews. 9. Resell, transfer, duplicate, or manipulate tickets without authorization. 10. Misuse Coupons, Promo Codes, referral rewards, discounts, refunds, or promotional offers. 11. Harass, threaten, abuse, discriminate against, or harm users, drivers, partners, or staff. 12. Upload malware, harmful code, illegal content, or unauthorized materials. 13. Misuse refunds, chargebacks, dashboards, or partner tools. 14. Circumvent fees, security controls, payment confirmation processes, or operational workflows. We may investigate and take action against any suspected misuse, including account suspension, booking cancellation, coupon revocation, denial of access, reporting to authorities, or legal action. 21. Third-Party Services WJHTI may integrate with third-party services, including map providers, SMS providers, cloud hosting providers, analytics providers, customer support tools, notification services, fraud prevention services, payment-related service providers where applicable, and transport-related service providers. Third-party services are governed by their own terms and privacy policies. WJHTI is not responsible for third-party service failures, outages, errors, delays, decisions, or unauthorized actions outside our reasonable control. 22. Intellectual Property All rights in the Platform, including software, designs, logos, names, icons, graphics, text, interface elements, databases, source code, workflows, business processes, and content belong to WJHTI or its licensors. You receive a limited, non-exclusive, non-transferable, revocable license to use WJHTI for its intended purpose. You must not: 1. Copy, modify, distribute, sell, lease, or exploit the Platform. 2. Reverse engineer or attempt to extract source code. 3. Use WJHTI branding without written permission. 4. Remove copyright, trademark, or proprietary notices. 5. Create derivative works based on the Platform without authorization. 23. User Content If you submit feedback, reviews, messages, complaints, support requests, images, reports, or other content, you grant WJHTI a worldwide, royalty-free, non-exclusive license to use, display, reproduce, process, store, and analyze such content as necessary to operate, improve, support, enforce, and protect the Platform. You are responsible for ensuring that your content is lawful, accurate, and does not violate third-party rights. 24. Platform Availability WJHTI may be unavailable due to maintenance, updates, outages, network issues, cyber incidents, third-party failures, force majeure events, or operational reasons. We do not guarantee uninterrupted, secure, error-free, or continuous availability. We may modify, suspend, remove, or discontinue any feature at any time, subject to applicable law. 25. Disclaimer of Warranties To the fullest extent permitted by law, WJHTI is provided on an “as is” and “as available” basis. We do not guarantee: 1. Continuous availability. 2. Error-free operation. 3. Accuracy of all route, schedule, price, seat, payment status, coupon, or availability information. 4. The quality, safety, legality, punctuality, or reliability of Transport Partner services. 5. That a trip will operate exactly as displayed. 6. That location tracking will always be accurate, available, or real-time. 7. That third-party map, messaging, hosting, notification, or payment-related services will function without interruption. 8. That all defects or issues will be corrected immediately. 26. Limitation of Liability To the fullest extent permitted by law, WJHTI shall not be liable for: 1. Indirect, incidental, special, punitive, or consequential damages. 2. Loss of profit, revenue, data, goodwill, business opportunity, or expected savings. 3. Delays, cancellations, accidents, injuries, losses, damages, or service failures caused by Transport Partners, Drivers, passengers, or third parties. 4. Offline payment confirmation delays, operator payment collection errors, manual payment entry mistakes, or settlement issues caused by Transport Partners, Drivers, cashiers, or station staff. 5. Loss, misuse, expiration, cancellation, or non-application of Coupons or Promo Codes where permitted by these Terms. 6. Payment failures, confirmation delays, refund delays, or third-party service errors. 7. Loss or damage to baggage or personal belongings. 8. Incorrect information provided by Users, Transport Partners, Drivers, or third parties. 9. Service interruptions outside our reasonable control. 10. Unauthorized account access caused by a user’s failure to protect credentials or OTP codes. Where liability cannot be excluded, WJHTI’s total liability shall not exceed the amount paid by the Customer for the specific Booking giving rise to the claim, unless a higher amount is required by applicable law. 27. Indemnity You agree to indemnify and hold harmless WJHTI, its legal operator, representatives, employees, contractors, affiliates, service providers, and partners from claims, losses, damages, liabilities, penalties, costs, and expenses arising from: 1. Your breach of these Terms. 2. Your misuse of the Platform. 3. Your violation of law. 4. Your fraudulent, abusive, negligent, or unauthorized conduct. 5. Content or information you provide. 6. Unauthorized use of your account caused by your failure to protect credentials. 7. Misuse of Coupons, Promo Codes, discounts, refunds, tickets, or payment confirmation processes. 8. Claims by third parties arising from your use of the Platform. 28. Force Majeure WJHTI is not responsible for delay or failure caused by events beyond reasonable control, including natural disasters, war, civil unrest, government action, road closures, epidemics, cyberattacks, telecom failures, internet failures, power outages, payment network failures, labor disputes, transport disruptions, third-party service outages, or other force majeure events. 29. Suspension and Termination We may suspend, restrict, or terminate your access to WJHTI if: 1. You breach these Terms. 2. We suspect fraud or unauthorized activity. 3. You misuse payments, refunds, tickets, coupons, promotions, dashboards, or partner tools. 4. Required by law, regulators, payment-related service providers, Transport Partners, or safety concerns. 5. Your activity harms WJHTI, users, Transport Partners, Drivers, or third parties. 6. Your account creates security, compliance, or operational risk. Termination does not affect rights or obligations that arose before termination. 30. Privacy Your use of WJHTI is also governed by our Privacy Policy, which explains how we collect, use, share, store, transfer, and protect personal data. 31. Changes to These Terms We may update these Terms from time to time. The updated version will be posted on the Platform with a revised “Last Updated” date. Where required by law, we will provide additional notice or request consent. Continued use of WJHTI after updated Terms become effective means you accept the updated Terms. 32. Governing Law These Terms shall be governed and interpreted in accordance with the laws of the Syrian Arab Republic, unless mandatory consumer protection, transportation, payment, privacy, or data protection laws in another jurisdiction apply. 33. Dispute Resolution Before starting formal proceedings, you agree to contact us first so we can try to resolve the dispute informally. If the dispute cannot be resolved informally, it shall be submitted to the courts or competent legal authorities of the Syrian Arab Republic, unless mandatory law requires another forum. Nothing in these Terms limits any mandatory consumer rights you may have under applicable law. 34. Contact Information For questions or concerns regarding these Terms, please contact: WJHTI Support Legal Operator: Maher bin Yasser Hadaya / ماهر بن ياسر هدايا Email: support@wjhti-sy.com 35. Acceptance By using WJHTI, you confirm that you have read, understood, and agreed to these Terms and Conditions.